Workshop Enquiry Terms & Conditions
Workshop Enquiry Terms & Conditions
Our commitment to you
- JustDifferent pledges to respond to all workshop enquiries within four working days either by telephone or by email. The exception is when the enquiry is received one working day before a school holiday or weekend.
- Dates and times of workshops will be provided based on the availability of your local presenter’s diary.
- In the event that your presenter is not available on the dates you request, JustDifferent will attempt to make arrangements with a presenter in another region. However, when this is not practicable alternative dates will be offered.
- JustDifferent pledges to give you at least three days working notice of any cancellation or change to the workshops booked. We will also notify you of any replacement of your original presenter.
- In the unlikely event that your presenter is unable to fulfill their appointment due to sickness or accident, and we are unable to find a replacement, and our notification to you is under two working days, JustDifferent agrees to refund you any payment made or not charge you for the replacement appointment*.
- If you have a complaint about our service, please write to us, or email toby@justdifferent.org
- We pledge to look into your complaint and respond to you within seven working days.
- To view a copy of our Child Protection Policy, please contact us.
Your commitment to us JustDifferent requests that:
- Schools notify them of any changes to the booking or cancellation within two working days of the visit date.
- Schools who are providing a donation, attach the cheque to the donation form and hand to the presenter at the booking, or send to JustDifferent head office as soon as is possible.
- Any DVDs sent to the school in the confirmation pack (if applicable) are returned to the presenter or person assisting them on the day of the visit.
- The teacher’s evaluation forms are completed and returned in the freepost envelope provided or if completed on the day, handed to the presenter or person assisting them.
Our Workshop Presenters are:
- Registered disabled.
- Trained in presenting workshops on disability and difference to pupils and young people in Key Stages 1, 2, 3 and 4.
- Committed to provide workshops in schools to meet schools National Curriculum requirements in PSHE and Citizenship, and the Disability Equality Duty.
- Enhanced Criminal Records Bureau (CRB) checked.
- Public Indemnity Insured.
- Residents of the UK and are legally able to work within the UK.
*Note: Some of our presenters have disabilities that by their very nature can unexpectedly make them unwell and unable to work. Whilst we plan scheduled medical appointments in their diaries months in advance, there may be some occasions where unforeseen illness may occur resulting in the presenter having to attend the Doctors at short notice, or at worst signed off for a long period. In these cases, we will do our utmost to assign another presenter to you, but we may have to cancel and rearrange for a later date. We will advise you of this as soon as we are aware. We thank you for your patience and understanding in these circumstances.